MCSS Making Change Successful Not Stressful

If your company’s in today’s marathon of hyper-change shouldn’t you know your Corporate Vital Signs?

Marathon of hyper-change at work? Institute’s “Making Change Successful… not Stressful” toolkit ensures staff vital signs-in-action at work and at home

Online strategic Toolkit guiding C-suite partnering with HR for success. Evidence-based in the Institute's 35+ years' applied research with disruptively change-challenged organizations. Re-energizing on-the-job wellbeing + job engagement + work satisfaction + win-win problem solving.

The "Making Change Successful, not Stressful" [MCSS] toolkit is grounded in individual and aggregate team diagnostic findings... prioritizes action recommendations - customized for each individual and also for each work team - to leverage their identified vital signs strengths as well as to convert their challenges into opportunities and strengths on the job.

Top 3 Corporate Vital Signs ➜ Driving Successful Workplace Changes

EXECUTIVE “Roll Down + Up” Leadership
STAFF “Can Do + Will Do” On-the-Job Wellbeing
TEAM “Let’s-Make-It-Work” Team Culture
Changes Work as Planned

Workforce Capacities for Adaptive Change: Impacted by Major Disruptive Change

“Show me baked-in Toolkit Payback!”

Key staff retention

Best people leave

Resourcefulness

Corner cutting

Performance

Going through the motions

Optimism & creativity

Pessimism & apathy

Team “Let’s Make It Work”

Key staff retention

Best people leave

Resourcefulness

Corner cutting

Performance

Going through the motions

Optimism & creativity

Pessimism & apathy

The good news opportunity... The impacts and duration of such "What about me... us?!" strain-drains can be substantially reduced quite quickly... freeing staff to more consistently refocus on their upside opportunities.

A rigorously evaluated Institute MCSS Toolkit case study: A Telco's new make-or-break customer-facing IT platform was meeting staff resistance and uneven support. So, management pilot tested the Institute’s “Making Change Successful, not Stressful” toolkit™... focused by our benchmarking Corporate Vital Signs™ findings.

Results: Metrics tracked 6 and 12 months later.. comparing the pilot group [N = 302] vs. the matched control group [N = 309]… speak for themselves. Our 5-step "Let's Make It Work" team problem solving method, when applied by "Can Do-Will Do" staff, produced these long-lasting results.

The IT re-engineering exceeded company expectations: On-spec... on-time… on-budget and… on-going success. Teams *early recognition of bottleneck problems + *their motivation to make their proposed solutions work had risen by 44%.

Making Change Successful” Program → Improvement Metrics

Pre/Post Results in Telco Staff & Teams

Can Do – Will Do” Staff

Work Stress ↓ 32%
Work Satisfaction ↑ 38%
Work Relationships ↑ 62%
Disability Days Lost ↓ 52%
Absence ↓ 18%

Let’s Make It Work” Teams

Team Problem Solving ↓ 44%
Core Tasks Cycle Time ↑ 7%
Client Service ↑ 17%
Quality of Service ↓ 13%
Grievances ↓ 32%

Pillars of (1) Employee Mental Health and (2) Key Talent Retention vs Turnover

Calculating Net Improvement Metrics 12 months post-program launch:
Changes in Pilot group [N=302] metrics benchmarked against same year changes in Matched Control group [N=309]

Marathon of Change Part “B” How our MCSS Toolkit deliverables work with you Corporate and Personal capacity for confidently making high-ROI changes

Toolkit’s three Corporate Vital Signs resources for standalone application or as an integrated Corporate Vital Signs solution

Toolkit Resource 1

Diagnostic findings guide your Making Change Successful work plan – For staff or teams Changes succeed as planned

Establish current state benchmark metrics of outcome and causal factors
Set action priorities to build on identified strengths
Track and evaluate outcomes from your targeted MCSS interventions

**Institute know-how and consultation are responsively available on request

Toolkit Resource 2

Re-energize staff “Can Do-Will Do” skills: MCSS five e-learning modules

Personalized skill learning Frontend online VitalityPro™ profile focuses each participant on their unique Learning Priorities and Action
Recommendations:
- To build on strengths
- To convert risks into new strengths
Guidance to decision makers Corporate Vital Signs™ report provides graphical roll-up prioritizing team or company-wide findings, based on staff’s anonymized Vitality POP reports.
Motivated skill learning MCSS links aims for my personal wellbeing ↔ my on-the-job performance ↔ my career success.
MCSS five 1-hour skills modules Modules build on each other — a step-by-step roadmap for making change successful:
- Making personal sense of change, uncertainty and stress
- Creating winner results in change
- Getting past stress, worry and frustration
- Getting 30%+ more work satisfaction
- Creating win-win work relationships and solutions
Realistic, practical skills Solutions to my stumbling blocks in my job are applicable in any job.
Convenience For self-directed E-learning and…
Flexible delivery options for professionals MCSS supports blended training, lunch & learn series, and one-to-one or group coaching.

Toolkit Resource 3

Team staff and managers’ “Let’s Make It Work” steps: Online 1-hour video briefing

Changes succeed as planned

Focused by priority findings in their team’s Corporate Vital Signs™ report - aggregated from team members’ confidential VitalityPro™ profiles, and

Following the MCSS 5-step Win-Win Problem Solving method and relying on staff’s MCSS “Can Do-Will Do” skills, managers are more confidently able to:
Following the MCSS 5-step Win-Win Problem Solving method and relying on staff’s MCSS “Can Do-Will Do” skills, managers are more confidently able to:
- Communicate and engage staff with new challenges and targets
- Enable staff to get past the start-up speed bumps of work changes
- Count on staff’s shared responsibility for:
- Debugging new work processes to confidently and enjoyably hit change targets
- Controlling stress plus sharing their satisfactions from team achievements

We invite you to explore how this Toolkit™ can best support your aims for confidently creating a more successful corporate “new normal”. Contact me at earle@stresscanada.org or (416) 237-1828. I’ll be happy to arrange a one-to-one discussion regarding your aims. Richard Earle, Ph.D.