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Module 5 Table of Contents:
Enjoying win-win work relationships
… Welcome
… Recap of Module 4
… Learning aims
… Video 5.1: Win-win relationships
… Video 5.2: Win-win problem solving
Four steps to win-win communication
… Skills exercise 1: Your four steps to win-win communication
Getting from lose-lose to win-win
… Video exercise 5.3: Getting to win-win
… Skills exercise 2: Your assertiveness check-up
… Skills exercise 3: Learning from your check-up results
… A, B, C’s of effective communication
… Skills Exercise 4: Taking action on you’re A, B, C’s
