Toolkit for Making Change Successful,
not Stressful™ (MCSS)
MCSS Version #1 is for Institute-certified trainers whose certification supports varying customization / alternative delivery scheduling conditions in any most companies. Please contact Dr. Earle to discuss best fit of MCSS’s aims and contents to your training aims and situation for optimal use of MCSS
AIMS: Corporate requests for MCSS
most often surface when:
Success in new workplace challenges will depend on individuals and teams contributing consistently at their best
Managers report that a team-in-change is showing growing signs of stress, disengagement, dissatisfaction or disability on the job
Warning signs addressed by MCSS-Training include:
| Staff | Team |
|---|---|
|
Stress & dis-ability vs Energy & balance |
Missed targets vs On-time, on-budget, on-spec |
|
Presenteeism vs Performance |
Uneven quality vs Consistent quality |
|
Best people leave vs Key staff retention |
Lost customers vs Loyal customers |
|
Pessimism vs Optimism & creativity |
Just “live with it” vs Problems detected early |
|
Corner-cutting vs Resourcefulness |
Few good ideas vs Solutions / innovation |
|
Conflicts/turf wars vs Goal-focused cooperation |
|
Our results metrics include:
We define and target Capacity based on the net ROI our
clients realize from their changes
| “Can Do-Will Do” Wellness | Teamwork for Shared Success | ||
|---|---|---|---|
|
Commitment to Job |
62% |
Team Problem Solving |
54% |
|
Retention of Talent |
49% |
Core Task Cycle Time |
7% |
|
Work Satisfaction |
38% |
Client Service |
13% |
|
Disability days lost |
52% |
Quality of Service |
17% |
|
Absence |
18% |
Grievances |
32% |
|
✱✱ Calculating Net Improvement Metrics: 12 months post-program launch: Changes in Pilot group [N=302] metrics benchmarked against same year changes in Matched Control group [N=309]. |
|||
Source: Case study: Bell Canada, Operator Services Division
Results tracked in Pilot Group [N=299] vs. Matched Control Group [N=304]
APPLICATIONS: Because MCSS training is modularized, its delivered content can be readily aligned to (a) diagnostic priorities regarding strengths and risks found in each work team, and (b) to your company’s work scheduling realities. The most typical applications are:
Full 5-module MCSS program training targets these key results:
- Personalized understanding and getting motivated to master stress, change and uncertainty.
- Creating winner results: Optimist-winner vs. Pessimist-victim mindset & scenarios.
- Getting past stress, worry and anxiety.
- Creating the wins of change for 30+% more work satisfaction.
- Creating win-win work relationships with co-workers and manager >> Win-Win Problem Solving for team results.
Flexible delivery formats include:
Full MCSS program … led by an Institute-certified trainer focusing MCSS skills to support your workplace’s specific priorities.
Your selection of those < 5 standalone MCSS modules best fitting your training agenda.
Lunch-and-learn series of one-hour workshops.
Introductory or Awareness briefings.
Other module selections … per your training agenda, insights and experience.
TOOLS: included in your Toolkit-for-Training are:
Access to frontend Vitality-Pro™ online diagnostic which produces (a) each person’s VitalityPro™ report and (b) aggregate
Corporate Vital Signs™ report of each team’s strengths and risks. Note: Toolkit trainers are eligible for a 15% reduction
in the profile’s price.
1
Learning objectives focusing each module’s training design.
2
Ten brief trigger video segments to stimulate and focus discussion and exercises.
3
PPT slides with scripted bullets guiding module delivery step-by-step.
4
Full set of all Institute’s 5 MCSS AV modules’ being presented to ensure the
trainer’s comfort and confidence.
5
Participant Workbook includes all individual & group exercises; summary
of key learnings; and each participant’s Action Planning guide.
CONSULTATION
With the MCSS program’s originator, Richard Earle, Ph.D. His international multi-sector experience in MCSS
delivery and in train-the-trainer:
Supports the trainer’s comfort, flexibility and effectiveness.
Guides a one-hour online debrief to validate Institute certification for the MCSS Trainer(s)